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Store Policy

Privacy Policy

We respect the privacy rights of our online visitors and recognize the importance of protecting the information collected about them. We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide us with.

If you are under 16, we require that you inform a parent or guardian about our Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Zip it Play Packs.

By visiting zipitplaypacks.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Personal Information - collection & storage
Zip it Play Packs collects personal information in several ways when you place an order. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfil your order.

Card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally, we may also obtain information as a result of authentication or identity checks. We will ask for your telephone number, this is particularly relevant to our courier service if used by the customer. Such details allow us to process your order and to let you know the status of your order.

Website Cookies
A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart and to deliver content specific to your interests. If you choose to alter your browser settings to prevent cookies, you will still be able to use most of the features on our website, including the ability to purchase items.

How we use your information
Zip it Play Packs may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.

We do collate information about site traffic, sales, wish lists, and other commercial information which we retain for our own records but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

Marketing Opt-in and Opt-Out details
When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

- Email alerts for new products, special offers, exclusive events that we're hosting or participating in, and one-off marketing promotions. 

We do not sell or otherwise pass your details to third parties for marketing purposes.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailer. Simply follow the indications in the email. 


Safeguarding your information
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

How to contact us
We welcome your views on our website and our policies. If you'd like to share any queries or comments with us please contact us on hello@zipitplaypacks.com

Terms of Service

This website is operated by Zip it Play Packs Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Zip it Play Packs.

We offer this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

General

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

Making a purchase
We must receive payment in its entirety for the full price quoted on the items at checkout before an order can be accepted. Once we have been notified of receipt of payment, we will email the customer with confirmation of order on the email address provided to us. Once we've confirmed and accepted your order, a legally binding contract is entered into between us and the customer. All credit card purchases must be directed to the cardholder's address.

Pricing and Promotions

All of our prices are given in GBP. Fluctuations in currency and credit card charges may affect the final amount charged to your credit card.

We may occasionally offer promotional discount codes which may apply to specific items or delivery methods on our website. These codes can only be used on full-priced items and cannot be used in conjunction with any other offer or discount.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Goods or Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Cancellation By Us
We reserve the right to cancel a transaction between ourselves and the customer. If we do cancel an order, the customer will be notified by email or telephone, and the customers credit card will be re-credited as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.

Liability
If the items that you receive from us are not what you ordered, or are damaged, we shall not have any liability to you the customer unless you notify us of the problem by email within 7 working days of receipt of the items in question.

On confirmation of the delivery date from us, if you don't receive the items you ordered from us within this time frame (usually 5 working days) from placing the order, we shall have no liability to you unless you notify us by email or telephone of the problem. This must happen within 7 working days from the date of expected receipt of delivery as confirmed by us. If you notify us of the issue under this condition, we will be obliged to either:
- make good any shortage or non-delivery
- replace any damaged or defective items
- refund to you the amount paid by you for the items in question. This excludes the delivery charge.

We will not be liable to you for any indirect or consequential loss or damage of items purchased from us once the items have been used.

We cannot be held responsible for any delays in delivery once the items have left us and are in possession of the courier.

Our Rights
We reserve the right to alter our terms and conditions on occasion. Following these changes, the customers' continued use of the website acts as their acceptance of these changes. It falls under the customers' responsibility to check on any changes to our terms and conditions.

Contact Information

Questions about the Terms of Service should be sent to us at hello@zipitplaypacks.com

Payment Methods
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