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Delivery & Returns

Delivery Policy

All items are shipped within 48 hours of purchase on a Monday to Friday (usually 24 hours).

Anything purchased over a weekend will be shipped on the following Monday.

Delivery times and charges will depend on which shipping option is selected at check out and the weight of your order. We offer shipping via Royal Mail;

Royal Mail Standard - £3.95

Royal Mail Tracked 24 - £4.95


If you have any special shipping requests please do not hesitate to contact us and we will try our best to help meet your needs - email us at


We currently only ship to the UK.

Return & Exchange Policy

You can return an unpersonalised item to us within 14 days if you are not entirely happy. Items must be returned unused, in their original, un-damaged packaging. We do not accept returns on personalised items unless faulty. Please contact for more information before starting your return.

Providing the item meets the returns requirements (see above), Zip it Play Packs will provide a full refund, excluding postage. Please obtain proof of postage as we will not accept responsibility for the non-arrival of returned items.

Refunds will only be issued for the value of the item returned. This will be credited to you via your original method of payment within 30 days of receipt of the returned items.

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