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FAQ

  • What age range are the Play packs best suited for?
    They are designed for 3 to 5 year olds. Please note due to some small loose parts included in the packs there can be a chocking hazard and therefore some part of the pack are not intended to children under age 3. Please use your discretion when deciding on what pieces your child can play with, and remember children should be supervised during play. We hope to introduce play packs for other age ranges in the future.
  • How do I use my Play Pack?
    Let your kids imagination run free! Here are some ideas; - use the blank workbook to draw in, stick stickers in, trace shapes (hands, animals, anything!), create a travel journal - use the washi tape to make a road, to stick your animals up and "rescue" them, to decorate your blank book - use the mini figurines to practice colour matching, counting, or tell a story with Let us know how you love to use the packs via Instagram or direct via the contact us page.
  • How do I clean my canvas pouch?
    Your brushed cotton canvas pouch is sponge clean only. The ink stamping has been heat set and should not come off from gentle cleaning.
  • What brands do you work with?
    We work with a variety of UK brands to make our business dreams come true, from our packaging to stamps and ink, to our pouches and the contents. We feature some key brands in our packs and you can also buy some of their products directly through our site - please see our brands page below (for more info select the button)
  • Why are there no markers in the Entertainer Pack?
    Kids taste change constantly, one day they are using markers, the next month they prefer twistable crayons, and the next week they want a multi-coloured pencil set. You, as a parent and carer, probably also have a preference for what type of drawing implements you want the kids to use, and if you are like us you probably already have a set ready to go. So rather than us including a set that you or your child don't want we are leaving it up to you. There is room in the pack for you to add your kids favourite writing implement to make the most of your pack on your next adventure!
  • Where do you ship to?
    At the moment we only ship within the UK.
  • What are your delivery options?
    All items are shipped within 48 hours of purchase on a Monday to Friday (anything purchased over a weekend will be shipped on the following Monday). Delivery times will depend on which shipping option is selected at check out. We offer shipping via Royal Mail; Royal Mail Standard - £3.95 Royal Mail Tracked 24 - £4.95 If you have any special shipping requests please do not hesitate to contact us and we will try our best to help meet your needs - email us at hello@zipitplaypacks.com We currently only ship to the UK.
  • How do I make a return?
    You can return an un-personalised item to us within 14 days if you are not entirely happy. Items must be returned unused, in their original, un-damaged packaging. We do not accept returns on personalised items unless faulty. Please contact hello@zipitplaypacks.com for more information before starting your return. Providing the item meets the returns requirements (see above), Zip it Play Packs will provide a full refund, excluding postage. Please obtain proof of postage as we will not accept responsibility for the non-arrival of returned items. Refunds will only be issued for the value of the item returned. This will be credited to you via your original method of payment within 30 days of receipt of the returned items.

If you have any questions that are not answered above please contact us directly via the Contact page

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